Cancellation and Refund Policy

 

1. Cancellation Policy

1.1. Order Cancellation by Customer: Customers may request to cancel an order within 1 hour of placing it. After this period, the order may have already been processed and cannot be canceled.

1.2. Cancellation Procedure: To cancel an order, customers must contact our customer support team at support@millkart.com with the order number and reason for cancellation. We will confirm the cancellation via email.

1.3. Cancellation after Shipment: If the order has already been shipped, it cannot be canceled. Please refer to our Returns and Refunds policy for further instructions.

2. Refund Policy

2.1. Eligibility for Refunds: Refunds will be considered for eligible cancellations and returned products according to the terms outlined in this policy.

2.2. Refund Procedure: To request a refund, customers must follow the Returns and Refunds procedure as outlined in our policy.

2.3. Refund Timeframe: Refunds will be processed within 30 business days after receiving the returned product. The actual time it takes for the refund to be credited to the customer's account may vary depending on the payment method and financial institution.

3. Non-Refundable Items

3.1. Customized or Made-to-Order Products: Products that are customized or made-to-order are non-refundable unless there is a manufacturing defect or damage.

4. Shipping Costs

4.1. Refund of Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

4.2. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

5. Exchange Policy

5.1. Product Exchanges: We do not offer direct product exchanges. Customers may return the unwanted item and place a new order for the desired product.

6. Contact Information

6.1. For inquiries related to cancellations and refunds, please contact our customer support team at support@millkart.com.

By placing an order with Millkart, you acknowledge that you have read, understood, and agree to our Cancellation and Refund Policy.